Uninstallers and Removal Tools for Common Antivirus Software

Avast
–     http://files.avast.com/files/eng/aswclear.exe

AVG
–     http://www.avg.com/us-en/utilities

Avira
–     http://www.avira.com/en/support-for-free-knowledgebase-detail/kbid/88

BitDefender
–     http://kb.bitdefender.com/site/article/333/

BullGuard
–     http://www.bullguard.com/support/product-guides/bullguard-internet-security-guides/uninstall.aspx

CA Antivirus
–     http://homeofficekb.ca.com/CIDocument.asp?KDId=3125&Preview=0&Return=0&GUID=DF325E0AA0AB4264AF47E4BEA49F571B

Comodo Internet Security
–     https://support.comodo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=298

CounterSpy
–     http://support.sunbeltsoftware.com/Business/2VIPRE_Enterprise/3.1/Console/Uninstall%2f%2fReinstall

Cyber Defender  Early Detection Center
–     http://cyberdefender.custhelp.com/app/answers/detail/a_id/207

Dr. Web
–     https://support.drweb.com/support_wizard/?lng=en

ESET
–     http://kb.eset.com/esetkb/index?page=content&id=SOLN2788

FRISK F-PROT  Antivirus for Windows
–     http://www.f-prot.com/support/windows/fpwin_faq/25.html

F-Secure
–     http://www.f-secure.com/en/web/home_global/support/article/kba/2109/k/uninstall+f+secure/p/1

G Data
–     https://www.gdatasoftware.co.uk/?eID=PushFile&dl=f4b2f2fd23%3AAFEIBgU%3D

Kaspersky
–     http://support.kaspersky.com/kis2010/service?qid=208279463

Kingsoft
–     http://www.kingsoftsupport.com/forum/viewtopic.php?f=30&t=59&sid=9e4c506ea22db37a60ab1b7364544d6a

K7 Total Security
–     http://www.k7computing.com/en/tools/K7RT.exe

Lavasoft
–     http://www.lavasoftsupport.com/index.php?showtopic=28

Malwarebytes
–     http://helpdesk.malwarebytes.org/entries/20818461-Use-mbam-clean-exe-to-completely-remove-Malwarebytes-Anti-Malware

McAfee
–     http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Norman Virus Control  /Norman Security Suite
–     http://www.norman.com/support/support_issue_archive/67798/en

Norton (Symantec )
–     ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
Download and run the Norton Removal Tool to uninstall your Norton product
–     https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Norton  Security Scan
–     ftp://ftp.symantec.com/public/english_us_canada/removal_tools/NSSRT.exe

Panda
–     http://www.pandasecurity.com/resources/sop/UNINSTALLER_08.exe
Panda Cloud Internet Protection
–     http://www.pandasecurity.com/resources/sop/Cloud_AV_Uninstaller.exe

Sophos
–     http://www.sophos.com/support/knowledgebase/article/11019.html

Trend Micro
–     http://esupport.trendmicro.com/1/How-do-I-remove-old-or-new-versions-of-Trend-Micro-products-in-my-comp.aspx
Trend Micro Titanium
–     http://esupport.trendmicro.com/solution/en-us/1056455.aspx
Trend Micro Worry-Free  Business Security Agent
–     http://esupport.trendmicro.com/solution/en-us/1057237.aspx

Vipre (Sunbelt Software)
–     http://kb.gfi.com/articles/Skynet_Article/Error-1612-Installation-source-for-this-product-is-not-available-when-attempting-to-uninstall-VIPRE

Webroot
–     http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/std_adp.php?p_faqid=1761

Windows Live OneCare
–     http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe

Windows Security Essentials
–     http://support.microsoft.com/kb/2435760

Zone Alarm
–     http://download.zonealarm.com/bin/free/support/download/clean.exe

Notes and Links:
Eset – Uninstallers (removal tools) for common antivirus software
http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Microsoft – List of anti-malware product removal tools
http://answers.microsoft.com/en-us/protect/forum/mse-protect_start/list-of-anti-malware-product-removal-tools/407bf6da-c05d-4546-8788-0aa4c25a1f91

Raymond.cc – Comprehensive List of 26 Uninstallers and Removal Tools for Internet Security and Antivirus SoftwareRead more:
http://www.raymond.cc/blog/comprehensive-list-of-uninstallers-or-removal-tools-for-antivirus-software

SingularLabs – Uninstallers – Security Software
http://singularlabs.com/uninstallers/security-software/

 

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Avira AntiVir Rescue System – Part 4 of 4 (Conclusion)

Avira AntiVir Rescue System – Final Thoughts
In my tests, the Avira AntiVir Rescue System worked. 

For a person that wants additional options to help recover in the case of PC down time caused by a virus or malware, the Avira Antivir Rescue System CD is a good candidate for testing to see if it has a place in your diagnostics and recovery toolkit. 

I found the process of creating a Rescue System USB to be more involved then neccesary.  Given that other antivirus vendors have provided simpler, integrated processes to complete this task, I would not recommend Aviras method for creating an Avira Antivir Rescue System USB.  For fans of Avira, however, the process is well documented by Avira, and links are provided in the links portion of this article.

Conclusion
It’s important that a Windows based PC have a good anti-virus program installed and running real-time protection.  Going without current anti-virus protection, and then having to rely on a rescue disk to put you back in working order is just not a good idea.  

Don’t wait until you have an emergency to try out the Avira AntiVir Rescue System. Go thru the process of creating the disk and check it out on your hardware before you need it.  If it doesn’t work for you, there are other good anti-virus rescue disks available to try at the links below.

Links
Avira AntiVir Rescue System – Part 1 of 4 (Creating the Rescue CD)
https://mooremn.wordpress.com/2010/10/16/avira-rescue-system-part-1-of-4-creating-the-rescue-disk

Avira AntiVir Rescue System – Part 2 of 4 (Using the Rescue CD)
https://mooremn.wordpress.com/2010/10/16/avira-antivir-rescue-system-part-2-of-4-using-the-rescue-disk

Avira AntiVir Rescue System – Part 3 of 4 (Creating a Bootable USB Flash Drive)
https://mooremn.wordpress.com/2010/10/16/avira-rescue-system-part-3-of-4

Avira AntiVir Rescue System
http://www.avira.com/en/support/support_downloads.html

Download
http://dlpro.antivir.com/package/rescue_system/common/en/rescue_system-common-en.iso

Tutorial for Avira Rescue CD
http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163

Booting the Avira AntiVir Rescue System from USB flash drives or SD(HC) memory cards [version 3.6.9 with internet update function]
http://forum.avira.com/wbb/index.php?page=Thread&postID=821638

Avira AntiVir Rescue System – Part 3 of 4 (Creating a Bootable USB Flash Drive)

Avira AntiVir Rescue System
Avira AntiVir Rescue System is a free downloadable software program designed to scan and disinfect Windows based Personal Computers (PCs) that have been severely infected by a virus or viruses. 

Avira AntiVir Rescue System is downloaded from the Avira website as an ISO image file.  Once downloaded it can be burned to a CD or written to a removable USB device, such as a flash drive.  The resulting CD or flash drive is bootable and provides an isolated environment from which to run virus scans and attempt to disinfect the PC.

Avira AntiVir Rescue System can be used when a virus infection is so severe that it is not possible to disinfect the computer using the installed anti-virus application or anti-malware programs, or if the installed anti-virus program has been disabled or broken by the virus itself. 

You can find more information about theAvira AntiVir Rescue System including how to create Avira AntiVir Rescue System CD in the links section below.

————————————————————————–

Creating the Avira AntiVir Rescue System USB Flash Drive
Creating the Avira AntiVir Rescue System USB Flash Drive is a bit more complicated then some of the other Rescue CDs I have taken for a test drive.

I won’t recommend this method for creating a bootable Rescue System.  Other antivirus manufacturers have created simpler methods that make the Avira method to involved for me to bother with.

However, Avira has done a good job of documenting the process at the Avira Support Forum.  So instead of going into the process here, I have provided a link to the Avira Support Forums how-to.

Booting the Avira AntiVir Rescue System from USB flash drives or SD(HC) memory cards [version 3.6.9 with internet update function]
http://forum.avira.com/wbb/index.php?page=Thread&postID=821638

Links
Avira AntiVir Rescue System – Part 1 of 4 (Creating the Rescue Disk)
https://mooremn.wordpress.com/2010/10/16/avira-rescue-system-part-1-of-4-creating-the-rescue-disk

Avira AntiVir Rescue System – Part 2 of 4 (Using the Rescue Disk)
https://mooremn.wordpress.com/2010/10/16/avira-antivir-rescue-system-part-2-of-4-using-the-rescue-disk

Avira AntiVir Rescue System – Part 4 of 4 (Conclusion)
https://mooremn.wordpress.com/2010/10/16/avira-rescue-system-part-4-of-4-conclusion

Avira AntiVir Rescue System
http://www.avira.com/en/support/support_downloads.html

Download
http://dlpro.antivir.com/package/rescue_system/common/en/rescue_system-common-en.iso

Tutorial for Avira Rescue CD
http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163

Booting the Avira AntiVir Rescue System from USB flash drives or SD(HC) memory cards [version 3.6.9 with internet update function]
http://forum.avira.com/wbb/index.php?page=Thread&postID=821638

Avira AntiVir Rescue System – Part 2 of 4 (Using the Rescue Disk)

Avira AntiVir Rescue System
The Avira AntiVir Rescue System a linux-based application that allows the accessing of computers that cannot be booted anymore. Thus it is possible to repair a damaged system, to rescue data or to scan the system for virus infections. Just double-click on the rescue system package to burn it to a CD/DVD. You can then use this CD/DVD to boot your computer. The Avira AntiVir Rescue System is updated several times a day so that the most recent security updates are always available.

————————————————————————–
Booting to the Avira Antivir Rescue System

Open your CD/DVD  Player and insert the Antivir Rescue System 

Turn on the PC

If your PC is configured to allow booting from your DVD/CD player, the Rescue Disk should start booting.  If the PC does not boot to the CD automatically during the initial boot process, you may have an option to either select a specific key, or press any key to to boot from CD.  If the PC is not configured to allow booting  from a CD, you likely need to enable and configure that option from within the BIOS.  One example of how to access the BIOS and Boot Menu options is shown in the image here.

With a VMWare BIOS:
You enter the BIOS using the F2 key (see 1)
You enter the Boot Menu using the escape key (see 2)

Note:  Below is a set of articles at About.com that covers common methods for accessing your BIOS.

How To Access the BIOS Setup Utility
http://pcsupport.about.com/od/fixtheproblem/ht/accessbios.htm

BIOS Setup Utility Access Keys for Popular Computer Systems
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_pc.htm

BIOS Setup Utility Access Keys for Popular Motherboards
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_mb.htm

BIOS Setup Utility Access Keys for Major BIOS Manufacturers
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_bios.htm

Using the Avira Antivir Rescue System CD
Once the PC is powered on and begins its boot up process, the Avira Antivir Rescue System Boot Menu appears.
The default Antivir Rescue System option starts by default after 10 seconds.  The default option will boot up the AntiVir Rescue System CD. If you encounter issues with viewing subsequent screens, you can select one of the other boot options and select a different screen resolution by entering a number from one thru five and pressing the enter key.

Once the  Antivir Rescue System CD completes its startup, you will see the default language is German. You can change to english by clicking on the english language option button, identified by an image of the British flag.

Click on the Update button to update the virus definitions.

Press Yes to update the Avira Antivir Rescue System

If the Avira Antivir Rescue System CD is able to complete a connection to the internet, it will update your virus definitions

Select the Configuration button.
By default, the Avira Antivir Rescue System only scans and reports the viruses found.

Action at malware discovery
This section allows you to choose what AntiVir will do when it detects a virus or other malware.  To insure that viruses are removed from your system, select the following 2 options:

  • Try to repair infected files
    If this option is enabled, AntiVir repairs detected files automatically, if it is possible to repair them.
  • Rename files, if they cannot be removed?
    If this option is enabled, the Scanner renames detected files that cannot be repaired. Direct access to these files (e.g. with double-click) is therefore no longer possible. Files can later be repaired and given their original names again

To begin scanning your system, select Virus scanner from the left hand menu, then press Start scanner

Once the Avira Antivir Rescue System has completed its scan and repairs, you can view the actions taken from the Last Message: window.

To shutdown the Avira Antivir Rescue System CD, select Miscellaneous from the left hand menu, then press Shutdown

Press Shutdown to confirm.

 Links
Avira AntiVir Rescue System – Part 1 of 4 (Creating the Rescue Disk)
https://mooremn.wordpress.com/2010/10/16/avira-rescue-system-part-1-of-4-creating-the-rescue-disk

Avira AntiVir Rescue System – Part 3 of 4 (Creating a Bootable USB Flash Drive)
https://mooremn.wordpress.com/2010/10/16/avira-rescue-system-part-3-of-4

Avira AntiVir Rescue System – Part 4 of 4 (Conclusion)
https://mooremn.wordpress.com/2010/10/16/avira-rescue-system-part-4-of-4-conclusion

Avira AntiVir Rescue System
http://www.avira.com/en/support/support_downloads.html

Download
http://dlpro.antivir.com/package/rescue_system/common/en/rescue_system-common-en.iso

Tutorial for Avira Rescue CD
http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163

Booting the Avira AntiVir Rescue System from USB flash drives or SD(HC) memory cards [version 3.6.9 with internet update function]
http://forum.avira.com/wbb/index.php?page=Thread&postID=821638

Avira AntiVir Rescue System – Part 1 of 4 (Creating the Rescue Disk)

Avira AntiVir Rescue System
The Avira AntiVir Rescue System is a linux-based application that allows the accessing of computers that will not boot or are otherwise unusable due to virus or malware infection. It is possible to repair a damaged system, to rescue data or to scan the system for virus infections. You can donwload the rescue system package and burn it to a CD/DVD. You can then use this CD/DVD to boot your computer. The Avira AntiVir Rescue System is updated several times a day so that the most recent security updates are always available.

————————————————————————–
Downloading the Avira Antivir Rescue System
Go to the Avira AntiVir Rescue System page
Download the Avira AntiVir Rescue System ISO image file to your hard drive.

Burning the Avira AntiVir Rescue System to CD
After downloading the ISO image file you will need a software program capable of burning an ISO image to CD.  An ISO file is a disc image format that needs to be burned to a CD in a specific way to assure you will be able to use the resulting CD and access its features.  Within your CD/DVD burning software program, look for an option to burn an image .  Most CD/DVD burning programs can normally burn their own propriatary image format as well as an ISO image file to a CD.  Also, Windows 7 has a utility that allows you to burn an ISO image to disc.

Some CD software burning programs that can burn an ISO image to CD include:

  • Alcohol 120%
  • Ashampoo Burning Studio
  • CDBurnerXP
  • Daemon Tools Pro
  • ImgBurn
  • MagicISO
  • Nero Burning ROM
  • PowerISO
  • Windows Disc Image Burner (This is a native function within Windows 7)

Within your CD/DVD burning software, look for an indication that you are writing or burning an image file to disc.  You will want to look for an option such as:

  • Write image file to disc
  • Burn image
  • Burn an image file

Burning the Avira AntiVir Rescue System to CD Using Windows 7
If you have Windows 7, you can simply insert a CD into your burner, right click on the rescue_system-common-en.iso file, and select Burn disc image. This will open Windows Disc Image Burner. Just click on the Burn button to create your CD.

Burning the Avira AntiVir Rescue System to CD Using ImgBurn
Here is an example using ImgBurn, which is a freeware program capable of burning many image formats to a CD, including the ISO image format.  To burn an ISO image to a CD using ImgBurn, open the program and select Write image file to disc.

From the window that opens, click on the folder icon to the right of Please select a file,
browse to the folder containing the Avira AntiVir Rescue System ISO (rescue_system-common-en.iso) and select it for burning.

After selecting the ISO file, you should notice the following information
Source – rescue_system-common-en.iso –  This is the image file to be burned
File Sys – ISO9660 (Bootable), Joliet – This indicates you are burning a bootable ISO image
Ready – In the lower left hand corner, it will say ‘Ready’, indicating it’s ok to burn the CD.

Now simply click on the burn button, as shown here to create a Avira AntiVir Rescue System CD.

Once the CD is burned, you will have a tool that can help you recover from a major virus attack.

Links
Avira AntiVir Rescue System – Part 2 of 4 (Using the Rescue CD)
https://mooremn.wordpress.com/2010/10/16/avira-antivir-rescue-system-part-2-of-4-using-the-rescue-disk

Avira AntiVir Rescue System – Part 3 of 4 (Creating a Bootable USB Flash Drive)
https://mooremn.wordpress.com/2010/10/16/avira-rescue-system-part-3-of-4

Avira AntiVir Rescue System – Part 4 of 4 (Conclusion)
https://mooremn.wordpress.com/2010/10/16/avira-rescue-system-part-4-of-4-conclusion

Avira AntiVir Rescue System
http://www.avira.com/en/support/support_downloads.html

Download
http://dlpro.antivir.com/package/rescue_system/common/en/rescue_system-common-en.iso

Tutorial for Avira Rescue CD
http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163

Booting the Avira AntiVir Rescue System from USB flash drives or SD(HC) memory cards [version 3.6.9 with internet update function]
http://forum.avira.com/wbb/index.php?page=Thread&postID=821638

AVG Rescue CD – Part 4 of 4 (Conclusion)

AVG Rescue CD – Final Thoughts
In my tests, the AVG Rescue CD simply worked.  Unlike other rescue disks such as the Kaspersky Rescue Disk 10 which has a graphical user interface (gui), the AVG Rescue CD is a no frills text based solution.  This is a strength, however, as you don’t have to worry about wether it will support your graphics chipset.  There is no mouse support, so it takes a few seconds longer navigating its menus using the cursor keys, but I suspect it will likely succeed on a broader variety of hardware.

Putting the AVG Rescue CD to a flash drive was also easy and succesful in my tests.  Whether using a USB flash drive is preferable over a CD is a personal choice. While a flash drive is reusable, burning the AVG Rescue CD to a CD will only set you back about 25 cents; and as long as it can connect to the internet to download updates,  I would see no need to replace the CD more than once or twice a year.

For a person that wants additional options to help recover in the case of PC down time caused by a virus or malware, the AVG Rescue CD is a good candidate for testing to see if it has a place in your diagnostics and recovery toolkit.

Conclusion
It’s important that a Windows based PC have a good anti-virus program installed and running real-time protection.  Going without current anti-virus protection, and then having to rely on a rescue disk to put you back in working order is just not a good idea.  

Don’t wait until you have an emergency to try out the AVG Rescue CD. Go thru the process of creating the disk and check it out on your hardware before you need it.  If it doesn’t work for you, there are other good anti-virus rescue disks available to try at the links below.

Links
AVG Rescue CD – Part 1 of 4 (Creating the Rescue CD)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-1-of-4-creating-the-rescue-disk 

AVG Rescue CD – Part 2 of 4 (Using the Rescue CD)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-2-of-4-using-the-rescue-disk

AVG Rescue CD – Part 3 of 4 (Creating a Bootable USB Flash Drive)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-3-of-4

AVG Rescue CD Page
http://www.avg.com/us-en/avg-rescue-cd

Download the AVG Rescue CD
http://www.avg.com/us-en/avg-rescue-cd-download

AVG Rescue CD – Part 3 of 4 (Creating a Bootable USB Flash Drive)

 AVG Rescue CD and Creating the Bootable USB Flash Drive
Creating a bootable USB Flash Drive is accomplished by first booting to the AVG Rescue CD, and selecting USB  Create bootable USB Flash Drive from the Scan Menu.   See the previous articles in this series, AVG Rescue CD – Part 1 of 4 (Creating the Rescue Disk) and AVG Rescue CD – Part 2 of 4 (Using the Rescue Disk) for information on creating and using the AVG Rescue CD.

Booting to The AVG Rescue CD
Open your CD/DVD  Player and insert the AVG Rescue CD 

Turn on the PC

If your PC is configured to allow booting from your DVD/CD player, the Rescue Disk should start booting.  If the PC does not boot to the CD automatically during the initial boot process, you may have an option to either select a specific key, or press any key to to boot from CD.  If the PC is not configured to allow booting  from a CD, you likely need to enable and configure that option from within the BIOS.  One example of how to access the BIOS and Boot Menu options is shown in the image here.

With a VMWare BIOS:
You enter the BIOS using the F2 key (see 1)
You enter the Boot Menu using the escape key (see 2)

Note:  Below is a set of articles at About.com that covers common methods for accessing your BIOS.

How To Access the BIOS Setup Utility
http://pcsupport.about.com/od/fixtheproblem/ht/accessbios.htm

BIOS Setup Utility Access Keys for Popular Computer Systems
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_pc.htm

BIOS Setup Utility Access Keys for Popular Motherboards
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_mb.htm

BIOS Setup Utility Access Keys for Major BIOS Manufacturers
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_bios.htm

Creating the AVG Rescue CD Flash Drive
Once the PC is powered on and begins its boot up process, The AVG Rescue CD Boot Menu appears.
Press the enter key to select the default AVG Rescue CD option.
If you you encounter issues with viewing subsequent screens, you can select the AVG Rescue CD with Resolution Selection

Press the enter key to agree to the User Agreement.

Cursor right to select No.  Press enter to select No and bypass the virus definitions update wizard

Cursor down to USB  Create bootable USB Flash Drive.
Press enter to create a flash drive based USB AVG Rescue Disk

Select your flash drive and press enter to select OK

You are cautioned that all data on the selected USB flash drive will be deleted.  Once you are sure the right device is selected, press enter to select Yes.

The AVG Rescue CD will prepare the USB flash drive for use as a Recovery tool

Once completed, press enter to continue

From the Main Menu, cursor down to Shutdown, and press enter to select Shutdown

Links
AVG Rescue CD – Part 1 of 4 (Creating the Rescue CD)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-1-of-4-creating-the-rescue-disk 

AVG Rescue CD – Part 2 of 4 (Using the Rescue CD)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-2-of-4-using-the-rescue-disk

AVG Rescue CD – Part 4 of 4 (Conclusion)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-4-of-4-conclusion

AVG Rescue CD Page
http://www.avg.com/us-en/avg-rescue-cd

Download the AVG Rescue CD
http://www.avg.com/us-en/avg-rescue-cd-download

AVG Rescue CD – Part 2 of 4 (Using the Rescue CD)

AVG Rescue CD
The AVG Rescue CD is a free downloadable software program designed to scan and disinfect Windows based Personal Computers (PCs) that have been severely infected by a virus or viruses. 

The AVG Rescue CD is downloaded from the AVG website as an ISO image file.  Once downloaded it can be burned to a CD or written to a removable USB device, such as a flash drive.  The resulting CD or flash drive is bootable and provides an isolated environment from which to run virus scans and attempt to disinfect the PC.

————————————————————————–

Booting to The AVG Rescue CD
Open your CD/DVD  Player and insert the AVG Rescue CD 

Turn on the PC

If your PC is configured to allow booting from your DVD/CD player, the Rescue Disk should start booting.  If the PC does not boot to the CD automatically during the initial boot process, you may have an option to either select a specific key, or press any key to to boot from CD.  If the PC is not configured to allow booting  from a CD, you likely need to enable and configure that option from within the BIOS.  One example of how to access the BIOS and Boot Menu options is shown in the image here.

With a VMWare BIOS:
You enter the BIOS using the F2 key (see 1)
You enter the Boot Menu using the escape key (see 2)

Note:  Below is a set of articles at About.com that covers common methods for accessing your BIOS.

How To Access the BIOS Setup Utility
http://pcsupport.about.com/od/fixtheproblem/ht/accessbios.htm

BIOS Setup Utility Access Keys for Popular Computer Systems
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_pc.htm

BIOS Setup Utility Access Keys for Popular Motherboards
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_mb.htm

BIOS Setup Utility Access Keys for Major BIOS Manufacturers
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_bios.htm

Using the AVG Rescue CD
Once the PC is powered on and begins its boot up process, The AVG Rescue CD Boot Menu appears.
Press the enter key to select the default AVG Rescue CD option.
If you you encounter issues with viewing subsequent screens, you can select the AVG Rescue CD with Resolution Selection

Press the enter key to agree to the User Agreement.

Press enter to select Yes and run the virus definitions update wizard

If you select Online Update from the Internet the AVG Rescue CD will attempt to connect via the network card and update the antivirus definitions

Select priority 2 Virus database update to assure the CD scans with the latest virus scan signatures.

Select yes to Run update

Update will download the Anti-virus definition files  in preparation of the virus scan
Once the update reports complete, Press any key to continue

Press the enter key to continue

Select Return and press enter to proceed to the scan menu

Press enter to start the scan

Press enter to scan all detected volumes (partitions)

Press enter to scan using the default Scan Options

Press enter to begin scan

This screen shows the date of the virus signature, and will show a running progress of the scan

  Once the scan is complete, press any key to continue

Press enter to return to the main menu

Cursor to Shutdown sytem and press enter to finish
Eject the CD before restarting your system

 Links
AVG Rescue CD – Part 1 of 4 (Creating the Rescue CD)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-1-of-4-creating-the-rescue-disk 

AVG Rescue CD – Part 3 of 4 (Creating a Bootable USB Flash Drive)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-3-of-4

AVG Rescue CD – Part 4 of 4 (Conclusion)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-4-of-4-conclusion

AVG Rescue CD Page
http://www.avg.com/us-en/avg-rescue-cd

Download the AVG Rescue CD
http://www.avg.com/us-en/avg-rescue-cd-download

AVG Rescue CD – Part 1 of 4 (Creating the Rescue CD)

AVG Rescue CD Version 9.x
The AVG Rescue CD is a powerful must-have toolkit for the rescue and repair of infected Personal Computers (PCs).  While it can be used by anyone with a little tech savvy, it also provides a few additional utilities useful for system administrators and other IT professionals

The AVG Rescue CD is downloaded from the AVG website as an ISO image file.  Once downloaded it can be burned to a CD or written to a removable USB device, such as a flash drive.  The resulting CD or flash drive is bootable and provides an isolated environment from which to run virus scans and attempt to disinfect the PC.

Features include:

  • System recovery from virus and spyware infections
  • Suitable for recovering MS Windows and Linux operating systems (FAT32 and NTFS file systems)
  • Ability to perform a clean boot from CD or USB flash drive
  • A text based menu that should work with most graphic chipsets
  • Free support for license holders of any pay AVG product
  • Free forum and FAQ access for all users of the CD
  • TestDisk – a hard drive recovery tool

————————————————————————–
Downloading the AVG Rescue CD
Go to MooreMN Downloads or the AVG Rescue CD page
Download the AVG Rescue CD ISO image file to your hard drive.

Burning the AVG Rescue CD to CD
After downloading the ISO image file you will need a software program capable of burning an ISO image to CD.  An ISO file is a disc image format that needs to be burned to a CD in a specific way to assure you will be able to use the resulting CD and access its features.  Within your CD/DVD burning software program, look for an option to burn an image .  Most CD/DVD burning programs can normally burn their own propriatary image format as well as an ISO image file to a CD.  Also, Windows 7 has a utility that allows you to burn an ISO image to disc.

Some CD software burning programs that can burn an ISO image to CD include:

  • Alcohol 120%
  • Ashampoo Burning Studio
  • CDBurnerXP
  • Daemon Tools Pro
  • ImgBurn
  • MagicISO
  • Nero Burning ROM
  • PowerISO
  • Windows Disc Image Burner (This is a native function within Windows 7)

Within your CD/DVD burning software, look for an indication that you are writing or burning an image file to disc.  You will want to look for an option such as:

  • Write image file to disc
  • Burn image
  • Burn an image file

Burning the AVG Rescue CD to CD Using Windows 7
If you have Windows 7, you can simply insert a CD into your burner, right click on the avg_arl_cd_en_90_xxxxxx.iso file, and select Burn disc image. This will open Windows Disc Image Burner. Just click on the Burn button to create your CD.

Burning the AVG Rescue CD to a CD Using ImgBurn
Here is an example using ImgBurn, which is a freeware program capable of burning many image formats to a CD, including the ISO image format.  To burn an ISO image to a CD using ImgBurn, open the program and select Write image file to disc

From the window that opens, click on the folder icon to the right of Please select a file
browse to the folder containing the AVG Rescue CD ISO (avg_arl_cd_en_90_xxxxxx.iso) and select it for burning.

After selecting the ISO file, you should notice the following information
Source – avg_arl_cd_en_90_xxxxxx.iso –  This is the image file to be burned
File Sys – ISO9660 (Bootable), Joliet – This indicates you are burning a bootable ISO image
Ready – In the lower left hand corner, it will say ‘Ready’, indicating it’s ok to burn the CD.

Now simply click on the burn button, as shown here to create a AVG Rescue CD.

Once the CD is burned, you will have a tool that can help you recover from a major virus attack.

 Links
AVG Rescue CD – Part 2 of 4 (Using the Rescue CD)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-2-of-4-using-the-rescue-disk

AVG Rescue CD – Part 3 of 4 (Creating a Bootable USB Flash Drive)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-3-of-4

AVG Rescue CD – Part 4 of 4 (Conclusion)
https://mooremn.wordpress.com/2010/09/29/avg-rescue-cd-part-4-of-4-conclusion

AVG Rescue CD Page
http://www.avg.com/us-en/avg-rescue-cd

Download the AVG Rescue CD
http://www.avg.com/us-en/avg-rescue-cd-download

Symantec Mail Security 6.x for MS Exchange (Links)

 Mail Security for Microsoft Exchange 6.x
http://www.symantec.com/business/support/index?page=landing&key=51980

Pre-install FAQ for Symantec Mail Security 6.5 for Microsoft Exchange
http://www.symantec.com/business/support/index?page=content&id=TECH95388

How to Install Symantec Information Foundation Mail Security 6.x for Microsoft Exchange 2000/2003
http://www.symantec.com/business/support/index?page=content&id=TECH85601&locale=en_US

Kaspersky Rescue Disk 10 – Part 4 of 4 (Conclusion)

Kaspersky Rescue Disk 10 – Final Thoughts
In my tests, I encountered systems where the Kaspersky Rescue Disk did not work in Graphic Mode.  My experience was an inability for the Rescue Disk to finish booting on some hardware.  The Kaspersky Rescue Disk, both when using the CD version or the USB version, is not going to work on all hardware.  However, all Live CDs are likely to have problems on some hardware. The trick is in finding one or two that will work for you if you need it.

However, you can also use the Kaspersky Rescue Disk in Text Mode. Text Mode will still allow you to update the antivirus signatures, scan the PC and eliminate viruses.   There is no mouse support, so it takes some getting use to navigating the menus using the cursor keys, but it should work on hardware that failed when attempting to boot into Graphic Mode.

In the past, my best success has been in creating a DVD Recovery Disk using the Utlimate Boot CD for Windows (UBCD4Win) and configuring updated anti-virus programs to work with it.  But the UBCD4Win is more involved; it is a powerful tool that takes more configuring, and consequently takes more time and testing to assure it functions fully.  So as an additional tool in the case of a virus attack, I will file the Kaspersky Rescue Disk alongside my UBCD4Win DVD and CD.

For a person that wants additional options to help recover in the case of PC down time caused by a virus or malware, the Kaspersky Rescue Disk is a tool that is worth testing to see if it has a place in your diagnostics and recovery toolkit.

Conclusion
It’s important that a Windows based PC have a good anti-virus program installed and running real-time protection.  Going without current anti-virus protection, and then having to rely on a rescue disk to put you back in working order is just not a good idea.  

Don’t wait until you have an emergency to try out the Kaspersky Rescue Disk. Go thru the process of creating the disk and check it out on your hardware before you need it.  If it doesn’t work for you, there are other good anti-virus rescue disks available to try at the links below.

Links
Kaspersky Rescue Disk 10 – Part 1 of 4 (Creating the Rescue Disk)
https://mooremn.wordpress.com/2010/09/21/kaspersky-rescue-disk-10-part-1-of-4-creating-the-rescue-disk

Kaspersky Rescue Disk 10 – Part 2 of 4 (Using the Rescue Disk)
https://mooremn.wordpress.com/2010/09/21/kaspersky-rescue-disk-10-part-2-of-4-using-the-rescue-disk

Kaspersky Rescue Disk 10 – Part 3 of 4 (Using the Rescue2USB Application)
https://mooremn.wordpress.com/2010/09/23/kaspersky-rescue-disk-10-part-3-of-4-using-the-rescue2usb-application

What is Kaspersky Rescue Disk 10?
http://support.kaspersky.com/faq/?qid=208282142

How to record Kaspersky Rescue Disk 10 to an USB device and boot my computer from it
http://support.kaspersky.com/faq/?qid=208282163

Kaspersky Rescue Disk 10 – Part 3 of 4 (Using the Rescue2USB Application)

Kaspersky Rescue Disk Rescue2usb Application
Kaspersky Rescue Disk 10 is a free downloadable software program designed to scan and disinfect Windows based Personal Computers (PCs) that have been severely infected by a virus or viruses. 

The Kaspersky Rescue Disk is downloaded from the Kaspersky website as an ISO image file.  Once downloaded it can be burned to a CD or written to a removable USB device, such as a flash drive.  The resulting CD or flash drive is bootable and provides an isolated environment from which to run virus scans and attempt to disinfect the PC.

The Kaspersky Rescue Disk can be used when a virus infection is so severe that it is not possible to disinfect the computer using the installed anti-virus application or anti-malware programs, or if the installed anti-virus program has been disabled or broken by the virus itself. 

You can find more information about the Kaspersky Rescue Disk 10 including how to create Kaspersky Rescue Disk 10 CD in the links section below.

————————————————————————–

Downloading Kaspersky Rescue Disk version 10 and Rescue2usb
Go to MooreMN Downloads or the Kaspersky Rescue Disk 10 page
Download the Kaspersky Rescue Disk ISO image file and the User Guide to your hard drive.

Go to the Kaspersky  page
Download the current Kaspersky rescue2usb 1.x.x.x.exe file and save to your hard drive.

Both the Kaspersky Rescue Disk 10 ISO file and the Rescue2usb utility are needed to create a bootable Kaspersky flash based Rescue Disk.

Once all the needed files are downloaded, execute the rescue2usb 1.x.x.x.exe.  The rescue2usb 1.x.x.x.exe is a WinRAR compressed self-extractor file.  The self-extractor will need to extract the files used in creating the Kaspersky USB Rescue Disk.  I recommend you extract the files in a location near the downloaded ISO image.

Once the files are extracted, the Kaspersky USB Rescue Disk Maker will open.

From the program interface perform the following steps

  1. Browse to the ISO image of the Kaspersky Rescue Disk 10, select the image.
  2. Under USB medium, select the USB device that will be used as the rescue flash drive.  If the flash drive is not formatted, the Kaspersky USB Rescue Disk Maker will offer to prepare the drive for you.
  3. Click on START to copy the relevant files from the ISO image to the USB drive.

Under USB medium, make sure you select the correct device, or you risk losing any data on that device.

Once the Kaspersky Rescue Disk Maker has finished, a pop-up will show the Rescue Disk Maker is completed. 

 

Links
Kaspersky Rescue Disk 10 – Part 1 of 4 (Creating the Rescue Disk)
https://mooremn.wordpress.com/2010/09/21/kaspersky-rescue-disk-10-part-1-of-4-creating-the-rescue-disk

Kaspersky Rescue Disk 10 – Part 2 of 4 (Using the Rescue Disk)
https://mooremn.wordpress.com/2010/09/21/kaspersky-rescue-disk-10-part-2-of-4-using-the-rescue-disk

Kaspersky Rescue Disk 10 – Part 4 of 4 (Conclusion)
https://mooremn.wordpress.com/2010/09/23/kaspersky-rescue-disk-10-part-4-of-4-conclusion

What is Kaspersky Rescue Disk 10?
http://support.kaspersky.com/faq/?qid=208282142

How to record Kaspersky Rescue Disk 10 to an USB device and boot my computer from it
http://support.kaspersky.com/faq/?qid=208282163

Kaspersky Rescue Disk 10 – Part 2 of 4 (Using the Rescue Disk)

Kaspersky Rescue Disk version 10
Kaspersky Rescue Disk 10 is a free downloadable software program designed to scan and disinfect Windows based Personal Computers (PCs) that have been severely infected by a virus or viruses. 

The Kaspersky Rescue Disk is downloaded from the Kaspersky website as an ISO image file.  Once downloaded it can be burned to a CD or written to a removable USB device, such as a flash drive.  The resulting CD or flash drive is bootable and provides an isolated environment from which to run virus scans and attempt to disinfect the PC.

A Windows based PC with anti-virus protection that is kept current is generally safe from attack by PC viruses, however, there are a number of situations where a system can still become infected by a virus; and a system can become unusable if hit by a nasty enough virus or multiple viruses.

The Kaspersky Rescue Disk can be used when a virus infection is so severe that it is not possible to disinfect the computer using the installed anti-virus application or anti-malware programs, or if the installed anti-virus program has been disabled or broken by the virus itself. 

Unlike the UBCD4Win project, which has dozens of great tools, including anti-virus and anti-malware programs, the Kaspersky Rescue Disk is designed with a single use in mind. You use it to create a bootable CD that can safely scan for and clean viruses using read-only media and an uninfected memory space.

Some of it’s features are:

  • Easily create a bootable Rescue Disk from the downloaded ISO file
  • The ISO file can also be loaded for use from a USB drive using Kaspersky’s rescue2usb utility
  • Scan for and clean viruses using read-only media (CD) and an uninfected memory space
  • Good support for drive controllers (including some RAID) and network cards
  • Once booted you can update the anti-virus database to the newest defnitions before starting your scan
  • Good documentation.  An 80 page manual in PDF format is available for download along with the ISO file

————————————————————————–

Booting to Kaspersky Rescue Disk version 10
Open your CD/DVD  Player and insert the Kaspersky Rescue Disk 10

Turn on the PC
Note:  On some PCs, you may be prompted to select a specific key, or any key to boot from CD

Note:  If your PC is not configured to allow booting  from a CD, you likely need to enable that option or move the CD/DVD above the hard drive in your boot order from within the BIOS.  Below is a set of articles at About.com that covers common methods for accessing your BIOS.

How To Access the BIOS Setup Utility
http://pcsupport.about.com/od/fixtheproblem/ht/accessbios.htm

BIOS Setup Utility Access Keys for Popular Computer Systems
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_pc.htm

BIOS Setup Utility Access Keys for Popular Motherboards
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_mb.htm

BIOS Setup Utility Access Keys for Major BIOS Manufacturers
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_bios.htm

Using Kaspersky Rescue Disk version 10
After powering on the PC, the CD should begin its boot up process.
Press any key to continue booting to the Kaspersly Rescue Disk menu

Cursor to select your language, and press the enter key

Select Kaspersky Rescue Disk. Graphic Mode, and press the enter key
The Linux live operating system will load into memory, including available disk and network controllers

You will be presented with an END USER LICENSE AGREEMENT,
Press ‘A’ to accept the User Agreement

The Kaspersky disk will finish its load procedures.
Once it is complete, you will be presented with the Kaspersky Rescue Disk interface
Select the My Update Center Tab

The Databases status should show as out of date.
Select Start Update to download the most current scanning database

After the Virus Definitions are updated, The Databases status should show as up to date.
The Databases release date should be listed with todays date

Note:  Unlike the UBCD4Win, which generally uses its RAM drive to store files and updates, the Kaspersky Rescue Disk creates a folder off the root of the PC’s system drive to store the updated anti-virus database.  C:\Kaspersky Rescue Disk 10.0

To begin scanning the PC for viruses, select the Objects Scan tab.  Make sure any drives you want scanned are selected, and then press Start Objects Scan

You’ll be able to monitor the scan progress and will be alerted of any viruses or malware found

 Once the scan is completed, you can disenfect or delete the viruses

After the scan, to view Reports and the Detect Threat status of viruses found, select the Report option from the main interface.

Exiting Kaspersky Rescue Disk version 10
Press the button in the lower left hand corner. From the menu, select Shut down the computer

Select yes to confirm shutdown

The CD proceeds to shutdown.
Eject the CD before restarting your system

Links
Kaspersky Rescue Disk 10 – Part 1 of 4 (Creating the Rescue Disk)
https://mooremn.wordpress.com/2010/09/21/kaspersky-rescue-disk-10-part-1-of-4-creating-the-rescue-disk

Kaspersky Rescue Disk 10 – Part 3 of 4 (Using the Rescue2USB Application)
https://mooremn.wordpress.com/2010/09/23/kaspersky-rescue-disk-10-part-3-of-4-using-the-rescue2usb-application

Kaspersky Rescue Disk 10 – Part 4 of 4 (Conclusion)
https://mooremn.wordpress.com/2010/09/23/kaspersky-rescue-disk-10-part-4-of-4-conclusion

What is Kaspersky Rescue Disk 10?
http://support.kaspersky.com/faq/?qid=208282142

How to record Kaspersky Rescue Disk 10 to an USB device and boot my computer from it
http://support.kaspersky.com/faq/?qid=208282163

Kaspersky Rescue Disk 10 – Part 1 of 4 (Creating the Rescue Disk)

Kaspersky Rescue Disk version 10
Kaspersky Rescue Disk 10 is a free downloadable software program designed to scan and disinfect Windows based Personal Computers (PCs) that have been severely infected by a virus or viruses. 

The Kaspersky Rescue Disk is downloaded from the Kaspersky website as an ISO image file.  Once downloaded it can be burned to a CD or written to a removable USB device, such as a flash drive.  The resulting CD or flash drive is bootable and provides an isolated environment from which to run virus scans and attempt to disinfect the PC.

A Windows based PC with anti-virus protection that is kept current is generally safe from attack by PC viruses, however, there are a number of situations where a system can still become infected by a virus; and a system can become unusable if hit by a nasty enough virus or multiple viruses.

The Kaspersky Rescue Disk can be used when a virus infection is so severe that it is not possible to disinfect the computer using the installed anti-virus application or anti-malware programs, or if the installed anti-virus program has been disabled or broken by the virus itself. 

Unlike the UBCD4Win project, which has dozens of great tools, including anti-virus and anti-malware programs, the Kaspersky Rescue Disk is designed with a single use in mind. You use it to create a bootable CD that can safely scan for and clean viruses using read-only media and an uninfected memory space.

Features include:

  • Easily create a bootable Rescue Disk from the downloaded ISO file
  • The ISO file can also be loaded for use from a USB drive using Kaspersky’s rescue2usb utility
  • Scan for and clean viruses using read-only media (CD) and an uninfected memory space
  • Good support for drive controllers (including some RAID) and network cards
  • Once booted you can update the anti-virus database to the newest defnitions before starting your scan
  • Good documentation.  An 80 page manual in PDF format is available for download along with the ISO file

————————————————————————–

Downloading Kaspersky Rescue Disk version 10
Go to MooreMN Downloads or the Kaspersky Rescue Disk 10 page
Download the Kaspersky Rescue Disk ISO image file and the User Guide to your hard drive.
 

Burning the Kaspersky Rescue Disk to CD
After downloading the ISO image file you will need a software program capable of burning an ISO image to CD.  An ISO file is a disc image format that needs to be burned to a CD in a specific way to assure you will be able to use the resulting CD and access its features.  Within your CD/DVD burning software program, look for an option to burn an image .  Most CD/DVD burning programs can normally burn their own propriatary image format as well as an ISO image file to a CD.  Also, Windows 7 has a utility that allows you to burn an ISO image to disc.

Some CD software burning programs that can burn an ISO image to CD include:

  • Alcohol 120%
  • Ashampoo Burning Studio
  • CDBurnerXP
  • Daemon Tools Pro
  • ImgBurn
  • MagicISO
  • Nero Burning ROM
  • PowerISO
  • Windows Disc Image Burner (This is a native function within Windows 7)

Within your CD/DVD burning software, look for an indication that you are writing or burning an image file to disc.  You will want to look for an option such as:

  • Write image file to disc
  • Burn image
  • Burn an image file

Burning the Kaspersky Rescue Disk to CD Using Windows 7
If you have Windows 7, you can simply insert a CD into your burner, right click on the kav_rescue_10.iso file, and select Burn disc image. This will open Windows Disc Image Burner. Just click on the Burn button to create your CD.

Burning the Kaspersky Rescue Disk to CD Using ImgBurn
Here is an example using ImgBurn, which is a freeware program capable of burning many image formats to a CD, including the ISO image format.  To burn an ISO image to a CD using ImgBurn, open the program and select Write image file to disc

From the window that opens, click on the folder icon to the right of Please select a file
browse to the folder containing the Kaspersky Rescue Disk ISO (kav_rescue_10.iso) and select it for burning.

After selecting the ISO file, you should notice the following information
Source – kav_rescue_10.iso  –  This is the image file to be burned
File Sys – ISO9660 (Bootable), Joliet – This indicates you are burning a bootable ISO image
Ready – In the lower left hand corner, it will say ‘Ready’, indicating it’s ok to burn the CD.

Now simply click on the burn button, as shown here to create a Kaspersky Rescue CD.

Once the CD is burned, you will have a tool that can help you recover from a major virus attack.

Links
Kaspersky Rescue Disk 10 – Part 2 of 4 (Using the Rescue Disk)
https://mooremn.wordpress.com/2010/09/21/kaspersky-rescue-disk-10-part-2-of-4-using-the-rescue-disk

Kaspersky Rescue Disk 10 – Part 3 of 4 (Using the Rescue2USB Application)
https://mooremn.wordpress.com/2010/09/23/kaspersky-rescue-disk-10-part-3-of-4-using-the-rescue2usb-application

Kaspersky Rescue Disk 10 – Part 4 of 4 (Conclusion)
https://mooremn.wordpress.com/2010/09/23/kaspersky-rescue-disk-10-part-4-of-4-conclusion

What is Kaspersky Rescue Disk 10?
http://support.kaspersky.com/faq/?qid=208282142

How to record Kaspersky Rescue Disk 10 to an USB device and boot my computer from it
http://support.kaspersky.com/faq/?qid=208282163

Symantec Endpoint Protection 11 – Links

System requirements for Symantec Endpoint Protection 11.0.2 and Symantec Network Access Control 11.0.2
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082112580548

Installing and configuring Symantec Endpoint Protection 11.0 for the first time
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082915561148

Creating custom client installation packages in the Symantec Endpoint Protection Manager console
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007110513361348?Open&seg=ent

Installing Symantec Endpoint Protection 11 for Macintosh
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010041316121048

Manual Uninstallation Documents for Symantec Client Security Products
     Symantecs master list of uninstallation guides with links for over 40 client and server side security products
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648

How to Block a User’s Ability to Disable Symantec Endpoint Protection on Clients
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007110514540148

Changing the Password on Administrator Accounts in the Symantec Endpoint Protection Manager Console
     Includes Disabling the Expiration of the Administrators Password
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/a36b7749d40e2f1c8825747f00583455?OpenDocument

Uninstalling The Symantec Antivirus Client (SAV) without a Client Password

When Symantec Corporate Edition Clients are on a network managed by a Symantec AntiVirus Server, the antivirus is generally installed on workstations and servers as a managed client. When the Symantec AntiVirus Client is managed, attempts to uninstall the client via the Add / Remove Program applet will result in a password prompt. If you don’t know or forget the password, then the client will not uninstall.

The client uninstall password can be set by the administrator through the Symantec System Center. If the client password has not been set or changed, it may be the default password. Therefore, you can try to uninstall a Symantec Client Security program using the default password, symantec (all lowercase).

The SAV client uninstall password is not the same as the server group password, If you enter that password, you will receive an invalid password message.

In cases where the Symantec AntiVirus server has been shut down; the Symantec AntiVirus server is no longer available; the client computer does not have access to the company network; the default client uninstall password does not work; or the client uninstall password is unknown or forgotten, the following registry hack will allow you to remove Symantec Antivirus without using a password:

1.  Open the Registry Editor (regedit.exe).

2.  Navigate to the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\VirusProtect6\CurrentVersion\AdministratorOnly\Security\

3.  Look for the following dword values and change the values from 1 to 0:
useVPuninstallpassword
LockUnloadServices

4.  Exit the Registry Editor

5.  You should now be able to uninstall the Symantec AntiVirus Client.

This should work on most versions of the Symantec AntiVirus (SAV) Client or Norton AntiVirus (NAV) Client.  If you are still unable to remove the Symantec Antivirus Client, see the links below for information on manually uninstalling the client.

Links:
Manual Uninstallation Documents for Symantec Client Security Products
Symantecs master list of uninstallation guides with links for over 40 client and server side security products
http://www.symantec.com/business/support/index?page=content&id=TECH99631

Uninstalling Symantec AntiVirus 10.x or Symantec Client Security 3.x silently
http://www.symantec.com/business/support/index?page=content&id=TECH101870

Symantec System Center password management in Symantec Client Security 3.x and Symantec AntiVirus Corporate Edition 10.x
http://www.symantec.com/business/support/index?page=content&id=TECH101211

Norton AntiVirus Corporate Edition or Symantec AntiVirus Corporate Edition prompts for password when uninstalling clients
http://www.symantec.com/business/support/index?page=content&id=TECH98604