Unable to Enter Text Within the Body of an Email Using Outlook Web Access (OWA)


When accessing your email using Outlook Web Access on an Exchange 2003 mail server, you find you are unable to compose or reply to a message.  Instead of being able to place your cursor in the body of the email message, you see a square with a red “x” in the body of the message.

This problem can occur as a result of a security update applied to the Exchange 2003 Server.  The workstation attempting to access Outlook Webmail does not have the current security update applied.

To resolve this issue:
Connect to your Outlook Web Access (OWA)
From your OWA, click on the “options” in the left Task Pane.

In the right hand frame, under the ‘E-mail Security’ option, select ‘Download’ to install or upgrade the S/MIME Control. This will download the S/MIME add-on.

A ‘Security Warning’ window should pop-up asking  ‘Do you want to run or save this file? Select ‘Run’.
Follow the prompts to complete the installation.

After installing the security update you may be presented with the notification: ‘This website wants to run the following add-on: Microsoft (R) Dynamic HTML Editing Control’.
Right click on the notification and select ‘Run Add-on’ to activate the control

The Red X should be gone and you should now be able to compose an email.

Links:
Implementing Outlook Web Access with the S/MIME Control
http://technet.microsoft.com/en-us/library/aa998939(EXCHG.65).aspx

How to Install the Outlook Web Access S/MIME Control
http://technet.microsoft.com/en-us/library/bb124432(EXCHG.65).aspx

Configure Message Security in OWA 2003
http://www.petri.co.il/configure_message_security_in_owa_2003.htm

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